Challenges of Quality Tutoring in English Language Courses at Bangladesh Open University: A Study on Learners Perspective

Abstract

Bangladesh Open University is the stand-alone public university in Bangladesh that
provides education among the learners through Open and Distance Learning (ODL)
mode. Modules written in self-learning method is provided among the learners and
weekend supplementary tutorial classes are conducted at different tutorial centers
throughout the country. The purpose of the present study was to find out the perceptions
of the learners about the quality of the English language course tutoring and the
challenges faced by the learners in the tutorial sessions. A mixed method research
approach was used to have a complete and comprehensive understanding of the
research problem. Qualitative data were collected through Key Informant Interview and
Focus Group Discussion while a semi-structured survey questionnaire has been used for
collecting quantitative data. The study revealed that the tutors were not careful enough to
ensure quality tutorial sessions. Finally, the present study has some recommendations
regarding the improvement of the tutoring qualities of the tutors throughout the country.
The tutors should emphasis on more interaction among the learners, between the learners
and the tutors focusing on the learners’ centric classroom. Moreover, some outcomebased
training and workshop could be arranged by BOU authority to expedite and ensure
the quality of tutoring of the tutors.